Terms and Conditions
Overview
1. Introduction
Welcome to Orange Moon These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
2. Definitions
“We,” “us,” “our,” “Company”: Refers to Orange Moon
“You,” “your,” “customer”: Refers to the individual or entity accessing our website or purchasing our products.
3. Use of Website
Account Registration: You may be required to create an account to access certain features of our website. You agree to provide accurate and complete information when creating an account and to update your information as needed.
Prohibited Conduct: You agree not to use our website for any unlawful purpose or in a manner that could damage, disable, overburden, or impair our website.
4. Product Information
Descriptions: We strive to provide accurate product descriptions and images. However, we do not warrant that the descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free.
Pricing: All prices are listed in INR and are subject to change without notice. Prices may or may not include taxes, shipping, or handling charges.
5. Orders and Payment
Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or issues with payment processing.
Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated on our website. Payment is due at the time of order.
Taxes: You are responsible for any applicable sales, use, or other taxes associated with your purchase.
6. Shipping and Delivery
Shipping Policy: Please refer to our Delivery and Shipping Policy for detailed information on shipping methods, costs, and delivery times.
Risk of Loss: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
7. Returns and Refunds
Return Policy: Please refer to our Cancellation and Refund Policy for detailed information on returns and refunds.
Non-Returnable Items: Certain items, such as gift cards, personalized or custom-made candles, and items on sale, are non-returnable.
8. Intellectual Property
Ownership: All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Orange Moon or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
Use: You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Orange Moon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our website or products; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website; and/or (f) the defamatory, offensive, or illegal conduct of any third party.
10. Indemnification
You agree to indemnify, defend, and hold harmless Orange Moon, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or in any way connected with your access to or use of our website or products, or your violation of these Terms.
11. Governing Law
These Terms and your use of our website and products shall be governed by and construed in accordance with the laws of the state in which Orange Moon operates, without regard to its conflict of law principles.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products after any such changes constitutes your acceptance of the new Terms.
13. Contact Us
If you have any questions about these Terms, please contact us at:
Email: orangemoonindia@gmail.com
Phone: +91 8655255137
Address: Nahur East, Mumbai – 400042
Thank you for choosing Orange Moon We appreciate your business and look forward to serving you.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@bijoux.com for questions related to refunds and returns.
