Shipping & Delivery Policy
1. Order Processing Time
Standard Processing: Orders are typically processed within 2-3 business days (Monday-Friday) from the date of purchase. During peak seasons or holidays, processing times may be extended up to 5 business days.
Custom Orders: Custom or personalized candle orders may require additional processing time. You will be notified of the estimated processing time at the time of order confirmation.
2. Shipping Methods and Costs
Shipping Options: MRP is inclusive of all PAN India deliveries. International Shipping would be charged separately.
Standard Shipping (5-7 business days)
Free Shipping: We offer free standard shipping on all orders within the continental India.
3. Shipping Destinations
We ship to all states in India.
4. Order Tracking
Tracking Information: Once your order has been shipped, you will receive an email confirmation with tracking information. You can track your order using the provided tracking number through our carrier’s website.
Delayed or Lost Orders: If your order is delayed or you suspect it has been lost, please contact us at orangemoonindia@gmail.com so we can assist you.
5. Delivery Issues
Incorrect Address: It is the customer’s responsibility to provide an accurate shipping address. Orange Moon is not responsible for orders delivered to an incorrect address provided by the customer. If you realize you have entered the wrong address, please contact us immediately at orangemoonindia@gmail.com.
Failed Delivery Attempts: Most carriers will make multiple attempts to deliver your package. If the package is returned to us after failed delivery attempts, we will contact you to arrange redelivery at your expense.
6. Damaged or Missing Items
Damaged Items: If your order arrives damaged, please contact us within 48 Hours of receipt at orangemoonindia@gmail.com with photos and a description of the damage.
Our team will respond within 24-48 business hours to help you out.
Missing Items: If an item is missing from your order, please contact us within 48 Hours of receipt at orangemoonindia@gmail.com.
7. Contact Us
For any questions regarding delivery and shipping, please contact us at:
Email: orangemoonindia@gmail.com
Phone: +91 8655255137
Address: Nahur East, Mumbai – 400042
Thank you for choosing Orange Moon We are committed to delivering your order with care and efficiency.
